As the digital world continues to evolve, the acronyms are starting to pile up. From the very beginning with AOL, we now have IoT, SaaS, CRM, SEM, SEO, SMO, RFID, ESN, and we'll also throw in a LOL. If you're not immersed in technology, specifically digital media techn...

If you've been on a job interview or been the one interviewing in the past 24 months, you may agree that there is an increase in all the talk around culture at work.  You can't get on LinkedIn anymore without seeing a post, article, or comment related to work culture (...

Accountability. Buzzword or standard? Given the term accountability is used by every job seeker, manager, business leader, and executive at every opportunity that presents itself, one must wonder if there is really a substance behind the word.

Saying things like “I ho...

Look, your customers are busy and like all of us, they are probably multi-tasking and working on 20 projects at a time.  The last thing you want to do is badger them to the point that they don't want to do business with you simply because you annoyed them.  Your goal s...

We all say that we have mentors, but do we really? When was the last time you spoke to your mentor? Do you even need to speak to someone on a regular basis for them to be considered a mentor?

Many would argue that you don't need to speak to someone on a regular basis fo...

One thing is for certain with social media and the digital, on-demand world we live in today - it has given everyone the opportunity to have a voice. The voices (and personas) we see on social media are open to interpretation, whether it be for authenticity or believab...

In the movie 300 King Leonidas is questioned by his friend for bringing only a handful of men compared to his friend's massive army.

Leonidas responds by asking three of his friend's soldiers what their profession is, to which they respond potter, sculptor, and blacksmi...

One of the most common questions I receive is "Which social platform should my business be on." The answer is too easy: Whichever platforms your customers are on.

It sounds easy but is it? Yes, it is! Without a detailed history lesson, we'll only rewind to 2005 when Fac...

I was visiting a client who had a specialty retail store in a suburban strip mall. The strip mall had excellent anchor stores and the parking lots were always full, however my client was struggling to get people in her door.

I had been secretly shopping and assessing he...

The winning formula that any owner/manager needs to build into his or her playbook is:

S + R x P = Results

Scorecard + Routines x People = Results

Every business has objectives, whether it's a revenue objective, expense objective, or guest satisfaction objective. These ob...