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October 5, 2017

One of the most common questions I receive is "Which social platform should my business be on." The answer is too easy: Whichever platforms your customers are on.

It sounds easy but is it? Yes, it is! Without a detailed history lesson, we'll only rewind to 2005 when Fac...

September 17, 2017

I was visiting a client who had a specialty retail store in a suburban strip mall. The strip mall had excellent anchor stores and the parking lots were always full, however my client was struggling to get people in her door.

I had been secretly shopping and assessing he...

August 13, 2017

The winning formula that any owner/manager needs to build into his or her playbook is:

S + R x P = Results

Scorecard + Routines x People = Results

Every business has objectives, whether it's a revenue objective, expense objective, or guest satisfaction objective. These ob...

August 5, 2017

A beautiful sunset. A spider appearing from nowhere. A winter snowfall. All 3 of these are human experiences without any sound yet all three compel most humans to take immediate action. Who doesn't snap pictures at beautiful sunsets, run from (or squash) spiders, or ma...

July 30, 2017

We've all been there, at a summer BBQ where the grill master is giving us the step by step process for his grilled masterpiece. "First, I brine it with this, then I rub it with that. I give it two smacks, but not three, and then put the meat on the grill at a 45 degree...

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August 26, 2018

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